Política de privacidad
Last Updated: March 14, 2025
1. Introduction
Wine Stories (“we,” “our,” or “us”) is committed to protecting your personal data and ensuring transparency regarding how we collect, use, and store information. This Privacy Policy outlines how we process personal data when you visit our website https://winestories.es or use our services.
If you have any questions about this policy, please contact us:
Address: Carrer de Peracamps 7/5-1, 08001 Barcelona
Email: hola@winestories.es
2. Data We Collect
We may collect and process the following categories of personal data:
• Contact Information: Name, email address, phone number.
• Booking Information: Tour selection, number of participants.
• Payment Details: Processed securely through third-party providers (we do not store card details).
• Photographs & Media: If you participate in our photography services or attend an event where we take photos.
• Technical Data: IP address, browser type, device information, and website usage analytics (via Google Analytics and cookies).
3. Purpose of Data Collection
We process personal data for the following purposes:
• To manage and confirm bookings.
• To provide customer service and respond to inquiries.
• To improve our website and services.
• To send promotional offers (only if you have opted in).
• To comply with legal obligations and security requirements.
• To capture and share event photography: We may take photos during our experiences and share them on our website, social media (e.g., Instagram), and promotional materials. If you do not wish to appear in such photos, please inform us in advance.
4. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
• Booking-related data is retained for up to 3 years after your last tour with us.
• Financial transaction records are retained for up to 6 years to comply with legal and tax obligations.
• Marketing data is retained until you withdraw consent(unsubscribe).
• Technical data (cookies and analytics) is stored for a maximum of 26 months.
• Photographs used for marketing purposes may remain online indefinitely unless you request removal.
5. Use of Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.
• Google Analytics: We collect anonymized data on website traffic to improve our services.
• Cookies: These help us remember user preferences and enhance site functionality.
You may adjust your browser settings to disable cookies. If you are located in the EU, UK, or Switzerland, a cookie consent banner allows you to manage your preferences.
6. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process personal data based on the following legal grounds:
• Contractual necessity – to fulfill tour bookings and provide requested services.
• Legitimate interests – to improve our services and ensure website security.
• Legal obligations – to comply with applicable laws and regulations.
• Consent – For marketing communications, optional cookies, and use of personal images in promotional materials (you may withdraw consent at any time).
7. Your Rights Under GDPR
If you are located in the EEA, UK, or Switzerland, you have the right to:
• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to processing for marketing purposes.
• Withdraw consent for optional data collection and image use at any time.
To exercise these rights, please contact us at hola@winestories.es.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Payment information is processed securely through third-party payment providers, and we do not store sensitive financial details.
9. Data Sharing and International Transfers
We do not sell or rent personal data. However, we may share information with:
• Tour partners (e.g., wineries) to confirm bookings.
• Payment processors to facilitate secure transactions.
• Legal authorities if required by law.
If data is transferred outside the EEA, UK, or Switzerland, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
10. Liability and Website Availability
We strive to ensure that our website https://winestories.es is always accessible. However, we do not guarantee uninterrupted availability and accept no liability if the website is temporarily or permanently unavailable due to technical issues, maintenance, or external factors beyond our control.
11. Privacy Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.
If you have any questions, please contact us at hola@winestories.es.